Ilorb Omni Available
All of your company's WhatsApp service, in one place.
Many agents, one number, zero chaos. Shared inbox, chatbot, AI and broadcasts — through the official Meta API or by connecting the number you already use.
Who it is for: For small and mid-sized companies with a service or sales team on WhatsApp: clinics, shops, real-estate agencies and services.
- Official Meta API or QR code
- Keep your number
- Your team answers together
In use today under the name OperaChat (operachat.com.br).
Everything your team needs to serve customers
Visual chatbot editor
Ready-made templates, a simulator to test first, draft and publish, calls to another system's API and business hours.
Broadcasts
Segments, scheduling, message variations, anti-blocking protection, official templates and an opt-out list.
Reports
Per agent and per channel, a weekly e-mail summary and CSV export.
Official WhatsApp or QR code
Use the official Meta API for volume, with approved templates, or connect the number you already use by scanning a QR code.
Shared inbox
Departments, assigning and transferring between agents, quick replies, filters and a mobile app.
AI that helps and answers
Answers based on your documents, reply suggestions, conversation summary, audio transcription, rewriting and automatic triage.
Satisfaction survey (CSAT)
Ask customers how the service went — also on the official number, with an approved template.
Sales pipeline
A kanban of deals linked to the conversations.
Security and API
Two-step verification, audit trail, LGPD data deletion, a public API (contacts, labels, sending messages) and webhooks.
How it works
- 01
Connect WhatsApp
Through the official Meta API or by scanning the QR code of the number you already use.
- 02
Organise the team
Create departments, invite your agents and decide who handles what.
- 03
Automate
Build the chatbot in the visual editor and switch on AI where it makes sense.
How it connects to the other Ilorb products
Ilorb products share one account and work together.
Ilorb CRM Coming soon
A conversation becomes a deal in Ilorb CRM, with fields and a pipeline.
Ilorb Boards Coming soon
A conversation becomes a card on an Ilorb Boards board.
Ilorb Sign Coming soon
Send a contract for signature over WhatsApp with Ilorb Sign.
Ilorb Account Coming soon
Sign in with your Ilorb account, the same for every product.
Plans
Plans and prices are not published yet. Talk to us to find out how to start.
Talk to salesAccount & billing
Ilorb Omni's plan, invoices, receipts, billing details, team and seats will live in Ilorb Account — the same area for every Ilorb product, opened from your avatar.
Coming soonFrequently asked questions
Do I need a new number?
No. You connect the number you already use (with a QR code) or use the official Meta API.
What is the difference between QR code and the official API?
The QR code is quick to set up and good for conversations; broadcasts through it are limited (20 a day per number, only to people who have already talked to you). The official API is for volume, with templates approved by Meta.
Do I need a developer for the chatbot?
No. It is a visual editor with ready-made templates, and you can test it in the simulator before publishing.
Does the AI answer on its own?
It can answer from the documents you upload, and it helps agents suggest, summarise and transcribe audio. You decide where to switch it on.
Is my data safe?
There is two-step verification, an audit trail, data deletion on request (LGPD), and the database is in Brazil (São Paulo).
Want Ilorb Omni for your company?
Talk to us: we will explain how to start and let you know when Ilorb Omni's plans are published.